Currys PC World

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Edward's complaint against Currys PC World

Edward Prato-Scarlett


[LAPSED] Product Support AG - Added but not requested

Complaint against Currys PC World

I bought a Lenovo IdeaPad Flex 15D, several years ago from PC world in Trafford. I remember at the time the sales person discussing a protection which I declineded, but he told me it was free to start with. But didn't mention the requirement to cancel otherwise it would continue to charge. Now I notice that £4.99 has been debited every single month without my knowledge. Can you please arrange for this to be cancelled? This type of miss selling is on a par with the PPI scandal. People have had a 'protection' added without their consent. I had no idea I had this 'protection' when I bought the product. I just want this cancelled now. But I will be discussing this with trading standards and the financial ombudsman, as your staff are Miss selling insurance. Please tell me what details you need from me to have this cancelled as soon as possible.

  • supporters 0

Lapsed. Edward has not responded in 90 days

  • Comments (3)


Hi Edward, I can cancel the agreement for you yes. Please provide your full address via private message. Thanks, Rach

Edward Prato-Scarlett | | VERIFIED

User Responded via private message


Thank you for your reply and the details as requested. We have now cancelled the protection for you and no further payments will be taken. If you have any further queries, please do not hesitate to ask. - Rich D
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