Currys PC World

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Honey's complaint against Currys PC World

Honey Garg

14/08/2018

[RESPONDED] Product Support AG - money taken without me knowing from last 4.5 years

Complaint against Currys PC World

Bought a Sony TV in March 2014. I remember making it clear to sales guy that I am not at all interested in buying product support. Found out yesterday that they are taking £6.50 every month from my account since April 2014. Initially I didn't even recognise the payment as I never buy any product support. Bank helped me to identify the retailer but said cant help as it is happening since more than 13 months. Contacted Product support AG- they recognised the payment but said your bank has to raise a claim as its been taken since more than a year. they advised that they cant even partially refund for 12 months. So bank couldn't help me and retailer refused., finally I contacted Visa (cardprovider) and they said you are using your card through your bank so they can t help. So no one to go and I lost more than £300.

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Currys PC World has responded

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hello Honey, Let us look into this. So we can look to resolve this for you, please email a copy of your message and the reference SPK180709 to [email protected], including your full name, address, and the precise monthly amount you were charged. - Azar

Honey Garg | | VERIFIED

Hi Azar, thanks for looking into it. All details sent as requested.

Honey Garg | | VERIFIED

Hi Azar, thanks for looking into it. All details sent as requested.
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