Currys PC World

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Steven's complaint against Currys PC World

Steven P

29/06/2019

[LAPSED] Product Support Ag - Payments

Complaint against Currys PC World

Dear Sir or Madam, I recently checked my bank statement and discovered that there had been numerous charges of £8.50 being taken from my account. I had no idea what they were for. I want on line and tracked the charges to Currys PC World for support. It seems that this is a common issue. I called the number suggested and found out that the charges related to Support for a Lenovo laptop I purchased many years ago. I do not believe I would have asked for any support and certainly do not recall doing so. I have cancelled any further payments and was told that I would need to contact customer services\head office directly to be considered for reimbursement. I have always had good customer service and I've never had any problems with products I've bought from PC World, so as you can imagine these "hidden" charges came as a shock to me. Please provide me with details of how to go about seeking a refund for the charges. Kind Regards, Steven

  • supporters 0

Lapsed. Steven has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Steven, apologies for the delay, I'm really sorry to hear of the issues. If you do still require assistance with this matter, please email [email protected] with reference SPK180936 in the subject line. It would be good if you could also include your full address, receipt details for the product, and any other references you have. Thanks. - Jack
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