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Ilesanmi's complaint against Currys PC World
[RESOLVED] - PRODUCT SUPPORT Ag 0844 800 6080?
Complaint against Currys PC World
Dear Sir/Madam, I purchased a Laptop PC from Currys PC World very early in January this year. Being a very learned IT hardware and software support and repair person myself, I did not require any product support for my new laptop. However the sales person cajoled, persuaded and coaxed me into signing up for the support service on the advice that I could cancel the service before the first payment was due the following month. I explained that I did not need it now why wait till a month before cancelling it? Anyhow he gave the tel. number to call to cancel the subscription. However when I called in due course to cancel I was unable to get through. I tried on different days at different times without any success. In the passage of time and my hectic schedule I duly forgot. It was only when I happened to be going through my card statement that I noted the odd 8 pound charge occurring twice since March 2017 that I sort to find out what the charge was about so I googled the tel. no that appeared in the transaction detail. It was only then when I got the result that I remembered what this charge was about. My complaint is on two levels 1) I was more or less forced to take out this unnecessary insurance policy and 2) I was misled with the wrong tel. number to call and cancel said policy. How do I cancel this charge and get my money back? I look forward to your prompt response. Regards,
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Ilesanmi Ale | | VERIFIED