Currys PC World

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Georgina's complaint against Currys PC World

Georgina Wells

16/07/2018

[RESPONDED] PRODUCT SUPPORT AG 0844 800 6080 ongoing charges on my credit card even though I live in Australia

Complaint against Currys PC World

I purchased my laptop in Currys PC World Slough in 2016 when I was in the UK on business and my old one died. They were very helpful so this isn't a complaint against the retail service however I have been paying a monthly charge on my credit card for after sales service that I understood would only be for 12 months. The payments have continued without any consultation with me and I only just realised that I'm still being charged monthly. I have tried to research a phone number to call directly and stop the payments and found a number on the internet however have not been successful in contacting anyone, as I live in Australia it is extremely inconvenient. I am complaining about the presumption that they can continue to take money out of my account, for who knows how long it would continue, when there is no way of providing a service to me anyway (unless I fly across the world!). If you can pass on this complaint for me and assist me in reaching a resolution and end this charge it would be much appreciated. Kind regards Georgina Wells

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KNOWHOW TOHELP | | VERIFIED

This is concerning to hear Georgina, could you please send us an email to [email protected] quoting reference: SPK180666, and including your full name, address, and any references you have for the payment? - Jack
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