Currys PC World

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Stuart's complaint against Currys PC World

Stuart Gladwell

26/04/2016

[RESOLVED] - Product support ag charged aftert cancellation and no refund yet

Complaint against Currys PC World

I bought my laptop on 21/3/2016 and it had a care plan at £8,00 per month reference 0884274424 I was told that i couild phone 0800 587 8787 to cancel and that if i didm it within 14 days i would get the £8 back I phoned 2 days later on 23/3/2016 and cancelled the plan. I was told that the pklan was cancelled Today i find that they have charged me and i havent had the refund The laptop was the display machine and it now transpires that the HP say that the laptop only has 5 months warranty remaining. Not the best service that i have had from currys

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Currys PC World resolved this complaint

  • Comments (9)

KNOWHOW TOHELP | | VERIFIED

Hi Stuart, Thanks for getting in touch. I am sorry to hear that your product support was not cancelled when requested, please accept my apologies. So I can investigate further, please provide your full name, address and the model of the laptop in question. Also please be aware that all our products (including display models) will automatically come with a 12 year warranty. Thanks in advance, Marcus.

Stuart Gladwell | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Hi Stuart, Although a private message here on Spokesman cannot be viewed by the public, if you prefer to email us your details, then we can also reply in the same manner. Thanks, Marcus.

Stuart Gladwell | | VERIFIED

User Responded via private message

Stuart Gladwell | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Hi Stuart, For data protection purposes I would require your full name and address. However if you would like to forward your email to [email protected], we can ensure a swifter response? - Marcus

Stuart Gladwell | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Thanks for providing the requested information Stuart. A reply will be on its way to you shortly. Marcus.

Stuart Gladwell | | VERIFIED

PC world have agreed to repay both amounts in full
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