Currys PC World

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Neal's complaint against Currys PC World

Neal Sutton

01/11/2016

[LAPSED] Product Support AG charges that I did not knowingly sign up for

Complaint against Currys PC World

I am being charged £4.50 per month for "Product Support" that I never knowingly signed up for. When purchasing my laptop I thought I had been successful in turning down any attempts by the salesperson to inflate the cost of my purchase with such add ons, but have noticed this payment appearing on a monthly basis. Not happy! Please don't pretend you expect customers to read small print terms and conditions. This isn't the way a respectable company should operate.

  • supporters 0

Lapsed. Neal has not responded in 90 days

  • Comments (11)

TEAM KNOWHOW | | VERIFIED

I am sorry to learn that you did not wish to take our a product support agreement with us Neal.. So that we can cancel this for you to prevent future payments being taken, can you please confirm your full address? -Leanne

Neal Sutton | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thank you Neal, I have now cancelled that care plan, no further payment will be requested. Many thanks, Matt

Neal Sutton | | VERIFIED

Thanks for cancelling further payments, however I would also expect you to refund the money I have already paid out.

TEAM KNOWHOW | | VERIFIED

Hello, Apologies but this is something we would not be prepared to do. The reason is that whilst you were paying for the support you were in receipt of the benefits offered by the Care Plan. Thanks, Ollie.

Neal Sutton | | VERIFIED

Hello, given that I was unaware of signing up for the "care plan" I did not make use of the said "benefits" you describe. I will happily contact watchdog regarding this and I can see that there are many others who have made the same complaint that would probably join me in doing so. I look forward to be reimbursed accordingly.

TEAM KNOWHOW | | VERIFIED

Hi Neal, Please can you forward your address, agreement reference from your receipt along with your post to [email protected] so I can locate the details so I can look into this for you - Tony

Neal Sutton | | VERIFIED

I have sent the receipt to [email protected] Please refund care package charge accordingly

TEAM KNOWHOW | | VERIFIED

Hi Neal, what email address did you send it from please as I can seem to find the email - Tony

Neal Sutton | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi, thanks for the details. Ill send an email in response - Tony
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