Currys PC World

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Mark's complaint against Currys PC World

Mark Hackett

27/03/2017

[RESPONDED] Product Support AG Missold/Mis-selling by currys staff

Complaint against Currys PC World

After reviewing credit card statements have noticed innocuous Product Support AG £6.50 charge. Very shocked by reviewing my previous statements to see i have made 28 separate payments totalling £182. I have tracked it back to a television purchase in Currys in October 2014. I manage my debit card account well but my credit card i use occasionally for big purchase and direct debit every month to clear the balance. I had no idea recurring monthly charges could be authorised to a credit card. I specifically remember being offered this and saying no, call me risk taker but i have never bought a product warrantee and i know i did not nor would have requested to purchase such an underhand one as this which clearly relies on people 'forgetting' all about it and buries itself as an innocuous charge in your credit card bill. I will be in touch with Currys and KNOWHOW to ask for a tandem document on their part proving i authorised purchase for this. If this is not forthcoming i would support any larger investigation into this process as it appears blatant criminality. I can see from BBC articles and ones on this website there is clear issues with the selling of these product supports. I will not be considering or recommending Currys/PC world or affiliates at any point in the future when looking at my next electrical purchase. Consider this bridge burnt.

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Currys PC World has responded

  • Comments (8)

KNOWHOW TOHELP | | VERIFIED

Hi Mark, I will be happy to cancel this payment for you. To do so can you please private message me your full address. While we can stop future payments from being taken, I regret due to the time frame that you have had this agreement there would be no refund entitlement. - Leanne S

Mark Hackett | | VERIFIED

Hi Leanne, can you send me the term's and conditions of contract as well as proof of contract on your part showing i've authorised these payments and i'm not entitled to refund. I'm happy to provide contact details in PM but i'm sure other users would appreciate details on this as its clearly more than one consumer affected.

Mark Hackett | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Thanks for the extra info Mark. Just to let you know I have posted out the t&c's and also cancelled this cover with immediate effect. Whilst I am unable to refund all the past payments (the product support appears on your original receipt and each monthly statement thereon), I have reimbursed this months payment as a goodwill gesture. The authorisation for the cover is undertook at the point..

KNOWHOW TOHELP | | VERIFIED

..of sale via chip and pin. I hope this helps shed a little more light on this for you and my apologies for any disappointment previously caused. - Marcus

Mark Hackett | | VERIFIED

User Responded via private message

Mark Hackett | | VERIFIED

proof of contract that I authorised these payments. What on earth does chip and pin mean? Everytime I buy something with this method I'm potentially authorising additional payments from my account? I contest i have been missold this policy and want nothing short of a full refund and an investigation into the process by which these are sold. The number of complainants is staggering.

KNOWHOW TOHELP | | VERIFIED

Hi Mark, Sorry to see that you are unhappy with the response offered. Please can you drop us an email into [email protected] and quote reference SPK023. Please also include your address details and a copy of this review to assist us. Thanks, Ollie.
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