Currys PC World

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Janet's complaint against Currys PC World

Janet Hollingworth


[RESOLVED] - Product Support AG monthly fees

Complaint against Currys PC World

I purchased a SMART TV, Sound Bar & a stronger lead wire for the Sound Bar from Currys PC World, Worcester, February, 2016 - Total price paid £817.99 I have just noticed today, 29th July, 2016, that an amount of £6.50 & £1.50 have been taken off my credit card, which was my method of payment at the date of purchase, on a monthly basis since April, 2016, totalling £40.00 which includes the payments for the 29th July, this being the date of my Complaint. I was offered the product support but DECLINED it. I would like a full refund of monies taken from my credit card which total £40.00 forthwith. I require written confirmation that this Product Support has been CANCELLED following this complaint

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Currys PC World resolved this complaint

  • Comments (6)


Dear Janet, thank you for getting in touch and bringing this to our attention. I am sorry to learn that the payment has been set up as a continuous card payment and that you were not aware of this. Whilst I was bit privvy to the conversation about the product support being offered and declined at the time of the sale, it would not be uncommon for the product support to be offered free of charge


for the 1st month and then payable thereafter.Any cancellation of any ongoing payment would need to be done by the customer. The product support payment details will have been provided at the point of sale and will also be noted on the purchase receipt. I am happy to offer you a reimbursement for the July's payment and to cancel the agreement altogether. I would be grateful if you could please


provide the agreement number, this can be found on the receipt . If you could also confirm your full name address and contact number for security reasons. Kind regards, Rich Davison

Janet Hollingworth | | VERIFIED

User Responded via private message


Hi Janet, Can you please respond with your address and agreement reference number so I can locate your details and look into this matter for you. I look forward to hearing from you - Tony

Janet Hollingworth | | VERIFIED

Repaid in full
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