Currys PC World

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Neil's complaint against Currys PC World

Neil Pass

10/06/2018

[LAPSED] Product Support AG payment

Complaint against Currys PC World

My daughter has been charged £6.50 per month for the past 3.5 years. It was shown as Product Support AG 0844 800 6080 and she had no idea what it was for. We found the free phone number and found out that it was Currys PC World. The agent said that it was for an HP laptop that she had bought. When I asked for proof that she agreed to pay this we were told that the paperwork was destroyed after 6 months when it is assumed that she was happy to pay. I always assumed that paperwork proving payments were to be made were kept for at least the duration of the policy. The agent was most unhelpful and I got the feeling that they were so used to complaints that they ignored them. The payment was not a direct debit, but a reoccuring charge to a debit card. This has now been cancelled by the bank. If the paperwork has been destroyed how do they know that it was for an HP laptop?

  • supporters 0

Lapsed. Neil has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Neil, please accept my sincere apologies. So we can look in to this further, can you please email us at [email protected] with the reference SPK180621 in the subject. In the email, please confirm your full name and address and include a copy of your review please. Thanks - Kyle

Neil Pass | | VERIFIED

Email sen tas requested

TEAM KNOWHOW | | VERIFIED

Hi Neil, thanks - Tony
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