Currys PC World

4.00 stars

2904 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Ebru's complaint against Currys PC World

Ebru Aydin

11/12/2016

[LAPSED] PRODUCT SUPPORT AG unauthorized payment

Complaint against Currys PC World

I would like to cancel my monthly payment for the Nikon camera which I bought on 08/2014. I have been charged with product support for each month 2.50 pounds, despite stating to the salesman that I didn't want product support at all.

  • supporters 0

Lapsed. Ebru has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Ebru. I am sorry to hear that you want to cancel your Support Agreement for your camera. So I can locate the agreement and process your request, can you please provide your full address including postcode. Thanks. Carrie.

Ebru Aydin | | VERIFIED

User Responded via private message

Ebru Aydin | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Ebru. I have located the agreement, but we require contact from the named agreement holder to process a cancellation. They can call us on 0344 561 1234. Please accept my apologies for any inconvenience this may cause. Thanks. Carrie.

Ebru Aydin | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Ebru, happy to confirm cancelled for you. No further payments will be requested for taken. Separate confirmation of cancellation will be posted. - Jay

Ebru Aydin | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

no problem, apologies for the delay. - J
400 characters

2,903 other reviews of Currys PC World


loader