Currys PC World

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Julie's complaint against Currys PC World

Julie Webster

02/04/2017

[RESPONDED] Product support payment of £4 per month

Complaint against Currys PC World

I purchased a jvc tv LT-40C750 0000127243on 23 Jan 2017 for £248.99. Purchased from Clifton moor York There was never any mention of a so called £4.00 per month customer support agreement. This payment has been debited from my account on the 27 Feb and 27 March. Total of £8.00. I would like these monthly paymentsto be cancelled immediately and for the £8.00 to be refunded otherwise I will be in touch with Trading Standards. I look forward to hearing from you. Julie Webster

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Currys PC World has responded

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Julie, my apologies if it wasn't explained to you. So I can assist, please email your full address to [email protected] with ref SPK008 in the subject bar. Thanks, Rach

Julie Webster | | VERIFIED

Ref SPK008 5 st Andrew Place YORK YO1 7BP

TEAM KNOWHOW | | VERIFIED

Hi Julie, thank you for your details. I've sent a request for the agreement to be cancelled and the two payments refunded to your card. Thanks, Rach
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