Currys PC World

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Shelley's complaint against Currys PC World

Shelley Mcclure

06/10/2017

[LAPSED] Product support taking money out of my account even though I cancelled this in store

Complaint against Currys PC World

Bought a tv Was told 25 pounds off with the support which was foc for 2 months then 6.99 there after but cancel it before hand Tv didn’t work took back got replacement tv was told that the first 2 months are not foc so asked to cancel product support ... Was assured it has been cancelled Now after a month of having tv a payment has come out of my account , does not show up in direct debits etc so I can’t cancel it myself !!!

  • supporters 0

Lapsed. Shelley has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Shelley, I am sorry to hear a payment has been taken after it had been cancelled. In order to look in to this for you, please can you send your full name, address, agreement reference, make and model of TV to [email protected] Please quote reference spk492, with a copy of your original post. Thanks, Gemma
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