Currys PC World

4.00 stars

2897 Reviews

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Iman's complaint against Currys PC World

Iman

12/07/2016

[LAPSED] Pruduct support

Complaint against Currys PC World

Hi, I find out every month 7.50 is taking out from my current account.as long as remember i had stop this when i call to knowhow group to cancel my insurance ,but still 7.5 taking out from my account. Could you please stop taking money from my account and refound 15 pound to my account.

  • supporters 0

Lapsed. Iman has not responded in 90 days

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

Hi Iman, Thanks for getting in touch. It is disappointing to see that your careplan was not cancelled when you requested. Please accept my apologies for any upset caused. So I can help further, please provide your full name, address, make and model of the item covered and your agreement reference number. Thanks in advance, Marcus

Iman | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Iman, the name and address provided doesnt match the details on the Careplan reference given. Can you please confirm the name and address on the agreement? Thanks, Rach

Iman | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Iman, can you confirm the name on the agreement as well please? Thanks, Rach

Iman | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

My apologies Iman, The details you have provided do not match the details of the agreement (0869401299) additionally I am not able to locate an agreement using the name/address provided. You may find it beneficial to discuss this matter over the telephone, if you would like to email your contact details to [email protected] - I'll be happy to call. Kind regards, Matt
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