Currys PC World

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Rashid's complaint against Currys PC World

Rashid mahmood

08/12/2016

[RESPONDED] Purchased a radiator online after checking it was stock and available to be delivered to my local st

Complaint against Currys PC World

Purchased a radiator online after checking it was in stocl and available to be delivered to my local store in bradfOrd which it was. After I paid for the item, I received a email saying it was no longer available and out of stock. This is the second time this has happened in 30 days and this message only appears after the payment has been made. The previous time I spent 40 minutes on the phone to you trying to cancel my order and I barely received an apology from your customer service. It appears that you are deliberately taking payments for products which are not in stock. Your website has shown on 2 occasions that the product is available when it doesn't appear to be. The service has been terrible and it has cost me money and I have wastep my time.

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Currys PC World has responded

  • Comments (4)

Rashid mahmood | | VERIFIED

Hi I placed my order on 7-12-16 and was suppose to collect on 8 December but received an email saying product can't be delivered and someone will contact me. I am still waiting for someone to contact me. Can you look into this properly as I have wasted my time and money trying to order products from currys.

Rashid mahmood | | VERIFIED

Order number CUR1638804722

Rashid mahmood | | VERIFIED

This is becoming ridiculous now. You've not replied to my comment and your website is showing the radiator is back in stock yet i have not been informed whether my order is available to be picked up from the local store

TEAM KNOWHOW | | VERIFIED

Hi Rashid, Thank you for your message here on Spokesman. We do work on a live stock website where items are coming and going into stock. We have however had a known issue with the website and this has now been resolved. Have you managed to purchased a radiator now? Thanks, Ollie.
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