Currys PC World

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mrs's complaint against Currys PC World

mrs thomas

18/03/2016

pure ignorance in store

Complaint against Currys PC World

I went in to currys pc world at Hereford on the 17th march 2016 to buy a coffee matchine after waiting to be served for 15 mins therewas only one lady serving and she was with a customer and said she would be with me shortly then I waited a further 10 mins looked over the railings to see several staff members just stood talking there was a lot of customers complaining as people wasn't being served the staff I spoke to over the railings took there time coming up the stairs so I met her on the stairs she asked what I wanted I told her a coffee matchine her reaction was less than inthusiastic so I said don't bother I will try some where els she said up to me then I left the store feeling very angry this is not the first time been in the store and was like this if you go into Hereford store no one wants to do any work it was a disgrace and I still haven't got my coffee matchine wont ever shop there again I will just go without yours c thomas

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Currys PC World failed to resolve this complaint

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Good afternoon Mrs Thomas, Thank you for getting in touch. I'm sorry that we let you down and disappointed to read about the events which you have described. I am sorry to learn that we will be losing your custom - I will feedback your comments to the store manager in order to avoid future occurrences. I appreciate that this will not help you on this occasion, I would like to thank you for taking the time to make us aware. Kind regards, Matt

mrs thomas | | VERIFIED

all I got was sorry when went in same store in Hereford yesterday still the same
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