Currys PC World

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Kirsty's complaint against Currys PC World

Kirsty Roberts

08/12/2016

[LAPSED] Pushed into buying products not needed

Complaint against Currys PC World

My fiance came in to buy me a laptop so I can work from home, we came into the rhyl store 6 times being told each time the laptop I had chosen would be in stock the next day... Upon the 5th visit we were told we could only reserve the laptop if bought a package consisting of Microsoft office and McAfee security package. Which we did. Only to find upon receiving my laptop that it comes with a years subscription of Microsoft office, which I was told it would not! So I now have this years subscription I have bought from store..... That I didnt need! I feel very let down by the staff, having to return 6 times and nobody really knowing what was going on! Also being pushed to buy products that were not needed!! Basically felt like your member if staff was just out to make as much money from us as possible!

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Lapsed. Kirsty has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Kirsty, Thank you for your post here on Spokesman. Sometimes the only products we have left in store have pre loaded software on them. However the store should have advised they can take it off but would need to be left in overnight. We shall get this fed back to the management team in store at Rhyl. Thanks, Ollie.
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