Currys PC World

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Paul's complaint against Currys PC World

Paul Koros

31/12/2016

[LAPSED] reservation

Complaint against Currys PC World

I made a reservation which wasnt available so I raised a complaint via email Case Reference CC3257532 :to which Hi, Please find attached an reservation for Wakefield store. I did this as I already purchased one at Barnsley store. and was pleased with the product so ordered another. However when I got there the sales assistant "Ehti" informed me that he had "sold this item yesterday". Imagine my surprise. and disillusionment/disappointment when I had reserved this and there was. no others. available even though when I reserved this there was allegedly 4 in stock. I'm very disappointed both with the system and customer service as he never even asked if I could be provided with one from another store or have 1 delivered or an alternative. This may stop me being a returning customer. I received this response. Dear Mr Koros, Case Reference CC3257532 Thank you for your email dated 19th December 2016. Please accept my apologies for the delay in our response. I would have liked to discuss this further over the telephone, however, it was not possible to locate a contact number for you. It is concerning to learn that due to a stock error in our store, your product was not available for collection. Our store colleagues should have advised of stores that do currently have the product available near by, when they expect stock in, or of a suitable alternative and I apologise that on this occasion this did not happen. Thank you for taking the time to contact us. Our customers are important and feedback is always welcome as we aim to continually to improve the level of service offered. I do hope that in the future we will be able to supply you with a product that meets all of your requirements and the kind of service we strive for as a company. Kind regards, Zanda Cepanone The KNOWHOW™ Team I wasnt happy with this so sent the following but as yet no response. Hi Zanda, Thanks for the response however it doesn't answer any of the questions all you appear to have done is ratify what I have already highlighted. and you don't appear to be willing or have done a typing in response to my previous email. 1: why wasn't the item I reserved available? 2:why wasn't I offered. an alternative or suitable alternative? 4: why couldn't the sales colleague look at an alternative store? 4: why couldn't the sales colleague locate or arrange for the item to be delivered from an alternative store? 5: What is the mainstream customer services department willing to do about it because you havnt stated what you will do to stop this happen to other customers. are you willing to arrange the item to be shipped to Barnsley or Wakefield store? are you willing to offer a discount for my waste of time/effort/fuel expense after travelling from Barnsley to Wakefield to find a "reserved" item. unavailable? and what steps will you take to ensure this doesn't happen to any other unwitting customers? Regards Paul Koros

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Lapsed. Paul has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Paul. My colleague has replied to your email on 2nd January. Thanks. Carrie.
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