Currys PC World

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Andrew's complaint against Currys PC World

Andrew Chamberlain

16/11/2015

rude staff in store dealing with a return

Complaint against Currys PC World

returning a camera bought previous week was making pictures very bright and couldent adjust settings to compensate, was told it was a cheap camera [£65]and that it was to be expected as Sony had used cheaper material etc to compensate on rising costs etc. I told him that disagreed and that it wasent a cheap camera, for the price it should be taking an average quality of picture, he was totally rude after that and more or less had a hissy fit when I was having a conversation with my friend at the counter as he was serving another person at the same time and interjecteted on my conversation to 'correct' something I was saying and being quite hostile. I have never come across this in Currys before, I buy a lot of items there, but never again!

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Currys PC World failed to resolve this complaint

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

Hi Andrew, Thanks for getting in touch. I am concerned to hear of the poor level of service you received from one of our stores. I can assure you this is clearly well below the high standards that we expect and are expected to achieve and for this I would like to extend my apologies. So I can alert the store manager, can you kindly tell me which branch you visited along with the name or description of the person who served you? Thanks in advance, Marcus.

Andrew Chamberlain | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Andrew, Thanks for the further information. Could you also advise the date and time when this incident occurred. So I can get a clear picture of what happened at store were you able to return the item and if not what reason did the salesperson cite? Thanks - Gary

Andrew Chamberlain | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Andrew, Thanks for the extra information relating to the incident. If the camera is working to specification then as there is no fault found the store are able to refuse a refund. I am glad that we were able to come to a compromise and you were offered an upgrade. Although the response is technically correct we would anticipate that our instore colleagues would act with more empathy and not be obstructive as you have described. Please rest assured that your feedback will be cascaded >

TEAM KNOWHOW | | VERIFIED

< back to the Nottingham branch to ensure that other customers are not similarly disappointed in the future. Thanks for getting in touch Gary The Knowhow Social Media Team

Andrew Chamberlain | | VERIFIED

customer service was appalling
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