Currys PC World

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Carl's complaint against Currys PC World

Carl Palmer

21/12/2017

[LAPSED] Ruined xmas dinner

Complaint against Currys PC World

On the 21st of November i ordered a cooker as my oven was broken. It said up to 21 days delivery. I thought that would be well in time for xmas. They cannot deliver and fit until 27th December. What sort of company is this. I dont have much chance of getting another fitted within a week now. I have complained but was only offered a refund and like i said too late to get another fitted. Merry Christmas (thanks for ruining my Dinner plans) Carl Palmer

  • supporters 0

Lapsed. Carl has not responded in 90 days

  • Comments (14)

TEAM KNOWHOW | | VERIFIED

Apologies for this Carl. Can you kindly provide your order number, address, product and email address in an email to us at [email protected] and we can take a look for you - Ian

Carl Palmer | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Carl, thanks for getting back in touch. I have just had a look at the order and regrettably the delivery is on the earliest possible delivery slot of 27th December. Regrettably this is the earliest available once the manufacturer has supplied it to us Thanks Ian

Carl Palmer | | VERIFIED

This is terrible as i was told they were delivered last tuesday. As above this was ordered on November 19th ish that is wll over amonth ago. Ruined xmas dinner now! Compensation would be the least i would expect! Bad publicity is not what you want!

TEAM KNOWHOW | | VERIFIED

Hi Carl. If you let us know when delivery has been completed, we can look at what can be done as a gesture of goodwill. Thanks. Carrie.

Carl Palmer | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thank you for the update Carl. I am pleased that the delivery has been completed and as a gesture of goodwill, I am happy to offer you £50.00 as a voucher payment to use in any of our stores. - Rich D

Carl Palmer | | VERIFIED

When will i recieve the voucher.?

Carl Palmer | | VERIFIED

I think £100. Would be more appropriate.

TEAM KNOWHOW | | VERIFIED

Hi Carl, The voucher has been posted out to your home address, and will be delivered within the next few days. Thanks again for your patience and understanding. Richard

Carl Palmer | | VERIFIED

Hi. I have still not received the voucher!

TEAM KNOWHOW | | VERIFIED

Hi Carl, I'm sorry you haven't receive the voucher. Please can you email us at [email protected], with your details and we can check the voucher code and email it to you privately, rather then on a public forum. Thanks, Gemma

Carl Palmer | | VERIFIED

I have now e-mailed details and hope i get voucher..hopefully sooner than it took to get the oven!

TEAM KNOWHOW | | VERIFIED

Thanks Carl.
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