Currys PC World

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RAMYA's complaint against Currys PC World

RAMYA B

06/01/2018

[LAPSED] Scammed into £55.00 preset up service

Complaint against Currys PC World

I went to collect a laptop I reserved in the Currys PC World Ocford street(London) store. As soon as I was ready to pay they told me they only had pre setup laptops in the store and that I had to pay £50.00 pounds for it. I sucked it up, but then after coming home I saw they charged me £55.00 in my billing receipt. They mentioned I have a 25% discount for a laptop sleeve and made me pay the full price to be charged onto a gift card. I bet they wont refund me my money when I go to collect it on 8 Jan 2018. I am absolutely livid. Blatantly lying to my face when they have clear in store guidelines AGAINST charging customers for pre setup(their knowhow services) and NOT EVEN INFORMING me they are out of the product I requested when I reserved it. I want a refund of my product entirely.

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Lapsed. RAMYA has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Ramya, I'm sorry to hear the poor service you have been charged incorrectly. As you purchase the laptop in store, you would need to return to store with your receipt any items purchased with it and they can process a full refund. Apologies for any disappointment caused, Gemma
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