Currys PC World

4.00 stars

2904 Reviews

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Waheed's complaint against Currys PC World

Waheed Asghar


Shockingly Bad Service

Complaint against Currys PC World

Ordered 2 iphone X, website said it was in stock and available next day delivery & paid extra for next day delivery. Nothing arrived, called them (20mins wait) and they said it was just delayed and courier would email. Next day still nothing, so called (25mins) to be told not in stock and no date for when back in stock so cancelled order. Refund expected 3-5 days. Website still showing available next day. NOW THE PROBLEMS REALLY BEGIN WITH THE REFUND No refund so called back (30min wait) to be told they messed up the refund and would take longer, still no refund and called back again to be told refund on Monday, its been sorted, Monday no refund, called again STILL NO REFUND. Next step is to contact my bank Tried emailing but they have a problem answering emails and one dept. does not or cannot speak to another dept. Also do not reply to repeated emails from me, assuming the emails don't come back undelivered. Total FARCE BTW Ordered from Amazon, came next day, no hassle no fuss. I tried to use an alternative to Amazon and got stung badly, cant see this company lasting.

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