Currys PC World

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Azizul's complaint against Currys PC World

Azizul Goni


[LAPSED] signed up for Product Support without consent

Complaint against Currys PC World

I purchased a HP laptop in 2015 at the Currys Superstore at the Mile End Road branch. Recently I noticed that a monthly payment of £6.50 was being taken out of my credit card. I did not notice this earlier as my wife pays the bills. Upon investigating what 'Product Support AG' is, I found out that it was Knowhow who were taking money out of my credit card. I remembered then that the sales person from the store kept pushing me to buy an extended warranty which I flatly declined. The staff at the Currys store gave me a print out of the agreement number (BGWNPDLK) and contact number for Knowhow (08005878787). I called on 30 November 2016 at 13:25, and cancelled the product support and complained that I did not sign up for any warranty or repair plan. I was told to write to the Knowhow customer services and provided an email. I was told on the phone that the product support plan was being cancelled immediately and no further payment will be taken out of my account, and received a letter dated 30/11/2016 stating the same. Yesterday to my horror when I checked my credit card balance I found out that on 02/12/2016 a further £6.50 was taken out of me credit card. I want this cancelled once and for all, no further payment to be taken from my credit card, and a refund for the previous charges. I also wish to make formal complaint against the sales staff who signed me up for this product support despite me telling him I did not need it. I even told him that I have IT background and most of my friends work in the IT industry, so supporting and repairing a laptop is no issue for me. I look forward to a speedy resolution to this. If I do not receive a reply within 5 working days, I will raise a dispute with the credit card company and take the necessary action required to get my money back.

  • supporters 0

Lapsed. Azizul has not responded in 90 days

  • Comments (1)


Hi Azizul, Thanks for taking the time to get in touch. On receipt of some specific details i'll be happy to ensure that the agreement is cancelled and no further payments are requested. I would just require your home address at the time of purchase to do so. Richard
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