Currys PC World

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Anton's complaint against Currys PC World

Anton Tobin

07/08/2017

[RESPONDED] sold faulty television with extended warranty and then misold extra cover

Complaint against Currys PC World

We bought a television from currys pc world last setember 2016 for our sons birthday. We were building an extension for him and my son said he would rather wait for the extension to be finished so the tv was left in the box and only recently opened to be installed on a wall mount. once installed and turned on the tv had a black line aprox 3 inches wide in the centre of the tv. When we bought the tv we were advised to take out an extended warranty which we did. We took the tv back to store to be told the warranty wasnt any good and put the fault down to accidental damage. After over two hours of being passes from pillar to post in store we were then told to take out a care plan to the sum of 100 pounds and that this would cover the tv. Two weeks later we had heard nothing so phoned to find out if the tv had been repaired. to our shock we are now being told that the tv is not covered because the extra careplan was taken out on the day the tv was taken back to store. We phoned samsung and were told that the tv wasnt even on their system and hadnt been checked at all. We are being advised that there will be no refund for the extra cover we took out and the tv will not be repaired. We have recently spent 3500 pounds on pc"s for our new office from currys pc world after we had bought the tv and be assured will not be purchasing another thing from them and advise anyone else to either. this is sham of a company and as a consumer to say i feel let down is an understatement as well as being nearly 1000 pounds out of pocket. Thankyou currys PC World!!!!!!!!

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Anton. Sorry about the issue here. Accidental damage would not be covered under the normal warranty, but is unclear from the post if you had the extra at time of purchase. So we can have a look into this for you, do feel free to email us at [email protected], with the reference spk330, a copy of this post, and your full address, and we will be happy to assist. Best regards, David
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