Currys PC World

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2897 Reviews

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Suzie's complaint against Currys PC World

Suzie Molitoris

30/11/2015

[LAPSED] Taking unauthorised payments from my credit card

Complaint against Currys PC World

I purchased a fridge freezer quite a few months ago over the phone from Currys/PC World, I was asked if I wanted to take out insurance/warranty I declined. I have since found out that Currys/PC World have been taking £8.50 a month from my credit card without my consent since March 2015. I have informed my credit card company to stop making payments as I did not authorise this. I feel very angry that a company can do such a thing without my permission and I would like my money reimbursed as I believe taking someones money without their permission is fraud, and as I purchased the item over the telephone I am sure there will be some sort of recording of my conversation.

  • supporters 0

Lapsed. Suzie has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Suzie, Thank you for your post. I am sorry if the product support agreement was unwanted. For me to look into this and get it cancelled please can you private message me your address and order reference. I will raise an investigation to the colleague involved - Thanks Georgia
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