Currys PC World

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Eva's complaint against Currys PC World

Eva Strauss

15/01/2018

[LAPSED] Team Knowhow keeps double chrging me for something I didn't sign up to at all!

Complaint against Currys PC World

I bought a laptop from PC World and was asked if I wanted to also have Knowhow-Cloud. I said NO! Lo and behold, on my bank statement the following year there appeared not one but TWO charges of £30, identical and on the same date. I went to the PC World in Tottenham Crt Rd where I had bought the laptop to complain. They checked their computer database and confirmed that there was nothing on my account and that this had been in error. However, they couldn't rectify the error, I needed to ring an 0344 number. When you do this, you are told there is a 50 min wait and after about 30 mins the phone call is 'lost', so you have to start again. Eventually I did get through and was told I'd get a refund. However, my bank statement has just arrived and I discover that they have pulled the same trick again. Again, TWO charges on the same date of £30 each.

  • supporters 0

Lapsed. Eva has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Eva, Very sorry to hear of the issues you have raised. When the Cloud service is put on, you would need to activate it by inputting your card details. However, in order to look in to this for you, please can you send your full name, address including postcode and the registered email address(es) to [email protected] Please quote ref SPK852, with a copy of your review. Thanks, Gemma

Eva Strauss | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Eva, please can you send your details to us privately in an email to [email protected], including a copy of your post. Thanks, Gemma

Eva Strauss | | VERIFIED

I Have done!

TEAM KNOWHOW | | VERIFIED

Thank you Eva, you should receive a reply to your by 6pm tomorrow. Rich D
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