Currys PC World

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Michelle's complaint against Currys PC World

Michelle Christie-Large

17/06/2019

[RESPONDED] Teamknowhow delivery failure

Complaint against Currys PC World

Bought a new integrated dishwasher online from Currys and booked delivery with installation and removal of old product. Contacted by teamknowhow (TKH) after order confirmed and I arranged delivery for a Sunday ( only other alternative with installation is Thursday). Message received from TKH on Friday to say delivery between 14:50-18:50 on Sunday. On the Sunday tracked delivery live, kept on stating on delivery 4 ( I was delivery 8) Tracked delivery going straight past my area and eventually at 7pm live tracker stated there was an issue with my delivery. No attempt made to contact me and call centre conveniently closed at 6. I sat around the whole of Sunday afternoon waiting and had half dismantled under kitchen sink to allow fitter to get access. If I check my delivery now it states it’s for the following Sunday .

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Michelle, Most concerned to learn about this. Any chance you can drop us an email into [email protected] and quote reference SPK180850. In your email can you ensure you copy the above and include your address details. We will happily get this looked into. Ollie.
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