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Michelle's complaint against Currys PC World
[RESPONDED] Teamknowhow delivery failure
Complaint against Currys PC World
Bought a new integrated dishwasher online from Currys and booked delivery with installation and removal of old product. Contacted by teamknowhow (TKH) after order confirmed and I arranged delivery for a Sunday ( only other alternative with installation is Thursday). Message received from TKH on Friday to say delivery between 14:50-18:50 on Sunday. On the Sunday tracked delivery live, kept on stating on delivery 4 ( I was delivery 8) Tracked delivery going straight past my area and eventually at 7pm live tracker stated there was an issue with my delivery. No attempt made to contact me and call centre conveniently closed at 6. I sat around the whole of Sunday afternoon waiting and had half dismantled under kitchen sink to allow fitter to get access. If I check my delivery now it states it’s for the following Sunday .
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