Currys PC World

4.00 stars

2904 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Martin's complaint against Currys PC World

Martin Leake

01/09/2017

[RESPONDED] Terrible Customer Service

Complaint against Currys PC World

I was buying a laptop (Microsoft Surface Book) and going through finance details when loud and aggressive shouting was heard from across the other side of the store. On looking over a member of staff was pushing a member of public and shouting in an aggressive manner "get out of the shop! Get out! Get out! Don't talk to me like that!" This does not sound like much but in all appearances it was akin to a Friday night pub brawl. It appeared that the assistant was intimidating the customer and was behaving in an aggressive manner. It was not possible to hear what the customer was saying; however the demeanour of the customer did not appear to be aggressive. The customer was surrounded by two other shop assistants at the time. He eventually left. Shortly after the aggressive assistant came over to the sales person dealing with me and began talking to him whilst I was sorting out the finance deal. I asked him to leave as and politely informed him that he did not handle the incident very well. He looked at me and said "sorry!" but in an aggressive manner and then left. The whole thing was so bad I cancelled the purchase and left the shop.

  • supporters 0

Currys PC World has responded

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Hi Martin, I am sorry to learn that you encountered such behavior being carried out in one of our stores. So that we can look into this further, can you please email us a copy of this post along with your full address to [email protected] Please also quote reference spk373 in the subject line. - Leanne S

TEAM KNOWHOW | | VERIFIED

Hi Martin, I am sorry to learn that you encountered such behavior being carried out in one of our stores. So that we can look into this further, can you please email us a copy of this post along with your full address to [email protected] Please also quote reference spk373 in the subject line. - Leanne S
400 characters

2,903 other reviews of Currys PC World


loader