Currys PC World

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luis carlos's complaint against Currys PC World

luis carlos perez romero

28/03/2017

[RESPONDED] the product support ag

Complaint against Currys PC World

Hi ,i bought a laptop one month ago,and i told 1000 times i wanted just the laptop,i wanted nothing more,no support no windows copy...nothing,yesterday i had a charge of 5 pounds, I didn't want the product support ag to continue as a monthly payment. I would like to cancel it , please

  • supporters 0

Currys PC World has responded

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Luis, I'm sorry this product support has come as a surprise to you, please accept my apologies. So I can arrange for it to cancelled, please PM me your full name, address and the make and model of the laptop in question? Thanks - Marcus

luis carlos perez romero | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

BHKT375E Hi Luis, I have now cancelled your Care Plan. Please do accept my apologies for the disappointment caused. I have also refunded the £5. Please allow 3-5 working days for this to return to your card. Thanks. AK

TEAM KNOWHOW | | VERIFIED

BHKT375E Hi Luis, I have now cancelled your Care Plan. Please do accept my apologies for the disappointment caused. I have also refunded the £5. Please allow 3-5 working days for this to return to your card. Thanks. AK

TEAM KNOWHOW | | VERIFIED

BHKT375E Hi Luis, I have now cancelled your Care Plan. Please do accept my apologies for the disappointment caused. I have also refunded the £5. Please allow 3-5 working days for this to return to your card. Thanks. AK

luis carlos perez romero | | VERIFIED

Thank ya u very much

TEAM KNOWHOW | | VERIFIED

No Problem. Have a great day! - AK

luis carlos perez romero | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi, that payment was applied for on the 27th and was in transit at time of cancellation. Ahmed has requested this to go back to your card once cleared - Tony
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