Currys PC World

4.00 stars

2871 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Sandra's complaint against Currys PC World

Sandra Milroy

05/01/2018

[LAPSED] Time wasted

Complaint against Currys PC World

I ordered a tv stand priced at £199.99 from Currys Great Western Retail Glasgow.I ordered it online and was informed the item was in stock and ready for immediate collection.I went to the store to be told they did not have it in store.The sales assistant informed me after checking that their store 6 miles away had it in stock.I requested that they deliver it from that store to my local store so I could collect it.I was told this was not possible and if I wanted a home delivery it would be at least 5 days.I feel this is very bad customer relations.Because I had already purchased my tv I needed the stand immediately so I was forced to travel to Curry’s other store.This was a great inconvenience to me. Kind regards Mrs Sandra Milroy

  • supporters 0

Lapsed. Sandra has not responded in 90 days

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Sandra, I'm sorry to hear the TV stand you ordered in store and also online was out of stock. We are unable to do store to store stock transfer, however, the suggestion has been fed to management for internal review. Apologies for any disappointment and inconvenience caused. Thanks, Gemma

Sandra Milroy | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Sandra, I;m sorry for what happened. I will make sure your complaint is sent to both Online and Branch management to carry out an internal investigation. Thanks, Gemma

Sandra Milroy | | VERIFIED

Hi Gemma Thank you girl your reply Sandra

TEAM KNOWHOW | | VERIFIED

You're welcome Sandra.

Sandra Milroy | | VERIFIED

I have not received any replies back from Currys.I am very disappointed

TEAM KNOWHOW | | VERIFIED

Hi Sandra - all our complaints are dealt with internally, as such you wouldn't receive a response regarding the outcome of the internal investigation. If you have any outstanding issues, please let us know and we'd be happy to support you. Thanks - Emily.

Sandra Milroy | | VERIFIED

Hi Sorry I don’t fully understand why I would not be informed of any outcome regarding my complaint. Sandra

TEAM KNOWHOW | | VERIFIED

Hi Sandra, as the investigations are internal, we are unable to divulge the outcome. Apologies for any disappointment caused. Thanks, Gemma
400 characters

2,870 other reviews of Currys PC World


loader