Currys PC World

4.00 stars

2861 Reviews

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Ryan's complaint against Currys PC World

Ryan Graubner

28/11/2017

[LAPSED] Took my money when i wanted to change my order, impossible to get hold of on the phone

Complaint against Currys PC World

I made the mistake of thinking buying a TV from Curry's would be a normal easy shopping experience, instead it has been a nightmare. They cancelled my order but have already taken my money, and I have called over 10 times (each with a good 30 min wait in the queue) to try and get this resolved, and every single person I speak to without fail has fobbed me off and put me back in their neverending call queue with the most obnoxious hold music in the world. Never buy anything from this company unless you literally want them to steal from you.

  • supporters 0

Lapsed. Ryan has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Good evening Ryan, I'm disappointed to read of your experience. if you would like to confirm your order number, we'll be happy to look into the issues raised. Your reference is SPK721 Many thanks - Matt

Ryan Graubner | | VERIFIED

Interesting that i get a response here but emails sent to the customer support email address go unanswered. My order number is: CUR1748015244

TEAM KNOWHOW | | VERIFIED

I'm sorry for the delay Ryan, I'm sorry to discover the order has since been cancelled upon your request. I have passed on your review to our Online Team so the issue can be fed back internally. The delay in processing the exchange was because the exchange had to be done manually, which had to be sent as a request. Please accept our apologies for the experience you have had with us. - Jack
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