Currys PC World

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Nargis's complaint against Currys PC World

Nargis Ratalo

25/12/2016

[LAPSED] Transactions out of my account

Complaint against Currys PC World

Today, I have noticed that there was £7.50 taken out of my account- I purchased a laptop and got all the other features including mcfee and etc but I did not agree to £7.50 being taken out of my account. It is not set up as a direct debit and I was not aware of this. I would like to cancel this £7.50 that is going to product support ag because I did not realize that £7.50 was leaving out of my account every month until today.

  • supporters 0

Lapsed. Nargis has not responded in 90 days

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Hi Nargis, I'm really sorry to hear this. Could you please provide me with your full name, address, postcode, contact number and make of laptop. Once I have this information I will be able to advise further and cancel your Care Plan. Thanks. AK

Nargis Ratalo | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

BHFMM7BR Hi Nargis, I can confirm that I have now fully cancelled your Care Plan. No further payments will be taken. Thanks. AK

Nargis Ratalo | | VERIFIED

User Responded via private message

Nargis Ratalo | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

No problem Nargis, I have arranged for the £15.00 to be refunded via a bacs payment. Please look out for a call from our finance team in the next 49 hours to complete the payment. Thanks, Marcus.

Nargis Ratalo | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Nargis. Our Finance Team did try calling you yesterday, but there was no answer. You can call them directly on 0114 280 6407. Lines are open 9am-8pm Monday to Friday. Please quote reference CC 3260732 when you call. Thanks. Carrie.

Nargis Ratalo | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

My apologies Nargis. This has now been amended. If you call the team, they c an process the payment. Thanks. Carrie.
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