Currys PC World

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Marek's complaint against Currys PC World

Marek Hryniewicz

22/08/2019

[LAPSED] Tv repair takes ages

Complaint against Currys PC World

Got my Sony TV with 5 year warranty. Discovered some stuck pixels on it so decided to repair. First repair 841003. Without any message or mail tv came back after 4 days . No letter or anything. After phone call found out TV was not fixed due to ''infestation'' . Which make no sense for me..... After quick phone call Knowhow told me it should be fixed and I should send again so I did. Next repair 866614. After 3 days received phone call from repair centre saying these are not dead or stuck pixels but ''flies''. Which is not true as I am a tech guy too and I know how pixel look like. Waiting for tv for few days. Got messages will be delivered but nobody came. Anyway went holiday for a week so calle Knowhow to let them know and set up delivery for 12.08 . Came back from holiday got message tv will be on Monday. Nothing came. Called know how. They say sorry. Set delivery for Thursday. Got message day before. Well... nobody came that day either. Called know how. They say sorry. Set delivery for Saturday. Got message day before. Well... nobody came that day either. Called know how. They say sorry. And also that they will chase repair centre. From this point I also been informed they have 28 days to return it or write off. Got another message Sunday about delivery on Monday. As you already think nobody came. Today is Thursday and I had another message about delivery yday but I doubt someone will be here. I just wonder why Am I getting all these messages and nobody is coming??? And where is my TV. And was it fixed or not? Or replaced? I know nothing. Saturday will be 28days since day picked up TV last time. So do I have a right to call and claim write off and refund and this case ?

  • supporters 0

Lapsed. Marek has not responded in 90 days

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Hi Alex, thanks for getting in touch. I am sorry to hear about the problems you've encountered with our repair service. So this can be investigated further could you please email [email protected] quoting reference: SPK180909 including your full name, address and amount that has been taken. - Jack

TEAM KNOWHOW | | VERIFIED

Hi Marek, thanks for getting in touch. I am sorry to hear about the problems you've encountered with our repair service. So this can be investigated further could you please email [email protected] quoting reference: SPK180909 including your full name, address and amount that has been taken. - Jack
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