Currys PC World

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grahame's complaint against Currys PC World

grahame walsh

20/12/2016

[LAPSED] TV TURNED UP WITHOUT SCREWS AND I HAVE HAD TO PAY FOR THEM

Complaint against Currys PC World

WHAT A JOKE OF A COMPANY!!! where do we start with this firm, firstly we order 2 of the same tv, they deliver both tvs, then 2 minutes later the delivery driver turns back up and says sorry one of the tvs was for someone else we then get told its now out of stock? not sure how that one works next we order a tv only again a week later to be told this one is out of stock now. we order another tv we are told it will be delivered friday or monday it doesnt turn up? finally the tv arrives on Wednesday we open the tv and there are no screws to attach the tv to the base. i am asked to buy these screws from part master which i do and i will be refunded, a week later no one is responding to my emails or requests to be refunded. how can i escalate this matter? i can strongly not recommend this firm to anyone, absolute waste of space

  • supporters 0

Lapsed. grahame has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Grahame - thanks for getting in touch. I'm really sorry to hear of your recent experience with our delivery service and for the delay in getting this matter resolved. I'd be happy to chase this refund for you. Could you please confirm your full address and order details? Thanks - Emily.

grahame walsh | | VERIFIED

Hi Emily, cur1637586692, it will be under the office address of 24 church street eccles m30 0df, i bought the screws from my personal account which is 26 layton drive bl4 8jf, i ordered the parts from euro master i have a receipt saved if you need that could you email me at [email protected] to make it easier for me to correspond.

TEAM KNOWHOW | | VERIFIED

Hi Grahame - thanks for getting back to me with further details. I will email you now for further correspondence and to assist you in resolving this. The email will be sent from [email protected] Thanks - Emily.
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