Currys PC World

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Philip's complaint against Currys PC World

Philip Burton

03/08/2016

[RESOLVED] - Unauthorised cahreg for Prduct Support

Complaint against Currys PC World

Hi I purchased a desktop computer from Currys PCworld on 25/06/16 I was offered 3 months free product support which I understood to be exactly that - 3 Months free support and nothing thereafter I am now being charged £3 per month I have signed into my account at Currys.co.uk but this charge is not even mentioned and there appears to be no way of canceling it and searching for " Product Support" returns a list of products I have to day emailed Currys requesting they cancel the support Thank you

  • supporters 0

Currys PC World resolved this complaint

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Hi Philip, when the store arranges this they will deduct the payments from the price of the goods, but the £3.00 still needs to be taken monthly, just remember to cancel it after this. If you'd like me to double check that for you please advise receipt number date and branch number from top of the receipt - Jay

Philip Burton | | VERIFIED

PLeas ensure this is cancelled

Philip Burton | | VERIFIED

Please ensure this is cancelled receipt number 034323 date 25/05/16 Branch 2222 Thanks

Philip Burton | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Philip, thanks for the details can confirm the monies were deducted from the price paid in store. For your security, just need you to confirm the make and model of the item will then be happy to cancel this for you. - Jay

Philip Burton | | VERIFIED

Hi Jay Model number ASUS Desktop Computer K31AN PDC Thanks

TEAM KNOWHOW | | VERIFIED

Hi Philip, glad to advise Care Plan is now cancelled. No further payments will be taken or requested. - Jay

Philip Burton | | VERIFIED

Hi Jay Thanks for your help

TEAM KNOWHOW | | VERIFIED

You're welcome. Richard

Philip Burton | | VERIFIED

Not happy with disguised sell of support
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