Currys PC World

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A's complaint against Currys PC World

A KARRAN-SMITH

16/01/2019

[LAPSED] UNAUTHORISED CHARGES: PRODUCT SUPPORT AG

Complaint against Currys PC World

We bought a SONY Bravia TV in the sale from Currys/PC World in Winchester on 24/4/17 for £355. Since 24/5/17 there have been £5 monthly deductions to a totally mysterious beneficiary "PRODUCT SUPPORT AG". I have spent some time trying to track down who this is and, thanks to this thread, it transpires that it is Currys. I remember my husband refusing any form of cover (we never take it out as we have comprehensive household insurance). These deductions are ENTIRELY unauthorised and amount to £95 to date - outrageous! Anyone give me some tips as to how to (a) cancel the DD/SO and (b) get a full refund?

  • supporters 0

Lapsed. A has not responded in 90 days

  • Comments (2)

A KARRAN-SMITH | | VERIFIED

I managed to track Product Support AG down on 0344 561 4000. First spoke to a guy on the phone who stated no refunds were possible but that he would cancel the policy from today. I insisted on speaking to a supervisor - who called me back. And I am pleased to report I am being refunded IN FULL for all payments since 24/5/17, a total of £105. A rare example of an effective complaint!

TEAM KNOWHOW | | VERIFIED

Hi, Thank you for the review. My apologies for this situation. If I can ask that you email me on [email protected] and quote ref SPK180798 we can help. In your email please include a copy of this review and your address info. Ollie.
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