Currys PC World

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2877 Reviews

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Harriet's complaint against Currys PC World

Harriet Darley

27/03/2017

[RESPONDED] Unauthorised collections from account

Complaint against Currys PC World

Please note that i am having unauthorised collectiins from my bank account 4.50 per month. U never ever sugn up to support with products

  • supporters 0

Currys PC World has responded

  • Comments (18)

TEAM KNOWHOW | | VERIFIED

I'm sorry to hear this Harriet. So I can investigate further, please PM me your full name and address, along with the product this payment covers. Thanks - Marcus

Harriet Darley | | VERIFIED

User Responded via private message

Harriet Darley | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks Harriet. I have just cancelled this with immediate effect for you. Please look out for written confirmation of this action in the post, in the next 21 days. Thanks -Marcus

Harriet Darley | | VERIFIED

User Responded via private message

Harriet Darley | | VERIFIED

The question is will i get a full refund as i said no no subscribing at the time of purchase and therefore these collections from my account were unauthorised.

TEAM KNOWHOW | | VERIFIED

My apologies Harriet, but as the agreement appears on the original purchase receipt and each monthly statement thereon, I would not be able to refund any payments already taken. - Marcus

Harriet Darley | | VERIFIED

User Responded via private message

Harriet Darley | | VERIFIED

User Responded via private message

Harriet Darley | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

HI Harriet, I can confirm that the payment was taken in regards to a Acer Laptop. Due to the time frame of this agreement we would not be able to refund the payments. Thanks. AK

Harriet Darley | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Please do accept my apologies for any disappointment caused. Thanks. AK

Harriet Darley | | VERIFIED

User Responded via private message

Harriet Darley | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

HI Harriet, We do not have an ombudsman. I would recommend that you contact your bank direct and they will be able to look into this further for you. Thanks. AK

Harriet Darley | | VERIFIED

Im interested why a lady has been refunded for such support payments and i am not. They were missold

Harriet Darley | | VERIFIED

Until this matter is resolved i will never shop in currys pc world again. The practice of adding automatic extra payments to the innocent buyer must stop in all cases.
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