Currys PC World

4.00 stars

2646 Reviews

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SAVE ON YOUR INSURANCE

Richard's complaint against Currys PC World

Richard Meagher

20/12/2017

[LAPSED] Unauthorised DD Mandate

Complaint against Currys PC World

After specifically stating I did not want extended cover on a smart TV purchase the assistant explained that he was applying a one month promotional offer free of charge. to do this he explained that the charge would be allocated to a 'Company Account' which would expire at the end of the free first month. The net payment was as expected for the purchase so I neglected to examine the receipt until later when I noticed a Mandate Reference so became suspicious. After spending nearly one hour on the phone waiting and bouncing from person to person I am informed that this was indeed applied to my bank account (Visa Debit card). A blatant lie told by the sales assistant. I am so annoyed at myself for not spotting this unpleasant sales tactic. I am so angry at Currys that I am now considering returning the unopened SAMSUNG TV which I can buy anywhere without this kind of mistrust.

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Lapsed. Richard has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Richard, I am sorry that you have found the store have added a Care Plan onto your purchase. Please can you drop me an email into [email protected] and quote reference SPK795. We can get this fed back to the store and provide any additional support. Thanks, Ollie.
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