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Richard's complaint against Currys PC World
[LAPSED] Unauthorised DD Mandate
Complaint against Currys PC World
After specifically stating I did not want extended cover on a smart TV purchase the assistant explained that he was applying a one month promotional offer free of charge. to do this he explained that the charge would be allocated to a 'Company Account' which would expire at the end of the free first month. The net payment was as expected for the purchase so I neglected to examine the receipt until later when I noticed a Mandate Reference so became suspicious. After spending nearly one hour on the phone waiting and bouncing from person to person I am informed that this was indeed applied to my bank account (Visa Debit card). A blatant lie told by the sales assistant. I am so annoyed at myself for not spotting this unpleasant sales tactic. I am so angry at Currys that I am now considering returning the unopened SAMSUNG TV which I can buy anywhere without this kind of mistrust.
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