Currys PC World

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Erin's complaint against Currys PC World

Erin Harper

12/09/2018

[LAPSED] Unauthorised payments taken for product care plan

Complaint against Currys PC World

My mum bought me a laptop for my birthday when I was 13, ten years later I set up online banking for her and asked her why currys was taking £6.99 from account every month. She didn’t know. She has had £6.99 taken from her account every month for 10 years with no knowledge of this. I have called their customer service for an answer to which they said she would have signed for it and yet there is no proof because they discard of these documents after 6 months. I am absolutely horrified about the situation and do not know what to do. I would estimate that my poor mum has paid roughly £840 over the last 10 years for a care plan she did not agree to and a laptop that hasn’t been used or working for 7 years!

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Lapsed. Erin has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Ref: SPK180737 Hi Erin, please accept my apologies for this. So that we can look into the matter further can you please email [email protected] quoting the reference above. In your email can you please provide the purchasers full name and address? - Chloe
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