Currys PC World

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Jess's complaint against Currys PC World

Jess Barker

15/11/2017

[RESPONDED] Unauthorised Team Knowhow-Cloud Payment from Currys PC World

Complaint against Currys PC World

I bought a laptop about 2/3 years ago and have just had a charge of £30.00 debited from my account this month. This needs to be refunded as I have not agreed to automatically renew this.

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Currys PC World has responded

  • Comments (6)

TEAM KNOWHOW | | VERIFIED

Hi Jess. This is for the renewal of your Cloud account. If you would like to cancel, please email a copy of your post, including your full address and contact number to [email protected], quoting reference SPK619 in the subject of your email. Please also confirm that you are aware that once cancelled, any data will be removed within 24 hours. Thanks. Carrie.

Rizly Razeen | | VERIFIED

Rizly Razeen | | VERIFIED

I have a £40 pending amount on my debit card which says TEAM KNOWHOW-CLOUD transaction date 19th september , no reference number, i do not have a cloud account i remember buying a laptop couple of years ago from Currys Bracknell, but have never paid for Cloud storage, Irfan Razeen

Chaz Withington | | VERIFIED

Brian Sutton | | VERIFIED

TEAMKNOWHOW has debited by bank account by £40 which I have not authorised. I do not want CLOUD - I have no use for CLOUD. This may relate to my purchase of a new PC about two years ago. The service from your help line was less than helpful and could only advise that II sought help from my bank to cancel the payment. I want my £40 refunded.

Brian Sutton | | VERIFIED

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