Currys PC World

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Marina's complaint against Currys PC World

Marina Pisu

10/03/2017

[LAPSED] Unauthorized payment

Complaint against Currys PC World

I bought a laptop from Pc World and I just found it they've been taking 13 euros every month from my bank account. I never signed for any monthly payment. I want this to stop immediately and to have a refund.

  • supporters 0

Lapsed. Marina has not responded in 90 days

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

Hi Marina, I am sorry to learn that you wish to cancel your Agreement in order for me to look into this matter further, please provide me with your full address, contact telephone number and the make/model number of your Laptop. Once received I will be better placed to assist further - Shaun

Marina Pisu | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks Marina. As I am struggling to locate a cover for you, can you kindly confirm if this could of been under a different name or address? Thanks - Marcus

Marina Pisu | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Marina, please accept my apologies however the Agreement appears to be in your husbands name. With this in mind, I would need to speak with him directly to cancel the Service Agreement in question. Can you provide me with a contact telephone number for him. Alternatively he can call us on 01 8781640 - Shaun

Marina Pisu | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Sorry I can not get through to Mr Frau, please ask him to call the number supplied by Shaun - Tony
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