Currys PC World

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Kevin's complaint against Currys PC World

Kevin Reeves

28/06/2017

[LAPSED] unexpected debits from my credit card

Complaint against Currys PC World

I purchased a lap top for my son, making it quite clear i did not want any service plan or ongoing charges. However looking at my card statement i notice a £3.50 charge and looking back through statements see it has been charged for the last 4 months.! I am furious as i never take out these service plans or any kind of extended warranty. I want it stopping immediately and reinbursing the £14.00 already taken. How can this happen when i specifically said i dont want any extended warranty or ongoing payment.

  • supporters 0

Lapsed. Kevin has not responded in 90 days

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

I'm sorry if this payment has come as something as a surprise Kevin, my apologies. So I can investigate and help further, please email at [email protected] with your full name, address, make and model of the laptop and direct debit ref. Kindly include your original post and the ref SPK225. Thanks -Marcus

Kevin Reeves | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Kevin, I've found the agreement but I need to give our Finance team a phone number as part of the cancellation process. Please email this with your address to [email protected] Thanks, Rach

Kevin Reeves | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Kevin, I've sent the details to our Finance team to process the cancellation and refund. The agreement was for the Lenovo Idea Pad. Thanks, Rach

Kevin Reeves | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

You're most welcome Kevin. - Marcus
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