Currys PC World

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Izabela's complaint against Currys PC World

Izabela WillChange

14/04/2019

[RESPONDED] Unexpected random weekly, monthly charge £6.50 & £8

Complaint against Currys PC World

I never sign into insurances or technical support additional fees. Never that is my way which I never take. I discovered by accident that since 2014 ( we have 2019) Curries charges me randomly, usually 3 times a month £6.50 & £8 for Product Support which I never took. I discovered that 2019 they started charge me 3 times a month, 2018 they were taking twice a month, and one month 2018 has been skipped probably and they charged me nothing, however all months before they were chagrinning me randomly £6.50 & £8 twice o three times a month. I went to the stores and have been told that they no nothing about that but if I wish they can cancel this from next week. They have no proof that I sign for any Product Support because I never did. I would like to get all my money back. Please advise what shall I do? It wasn't direct debit set, it was always snick standard random inconsistent payment.

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Izabdela , thanks for getting in touch. Very sorry to learn of the issues you have raised and if you still require assistance with this, please e-mail your full name and address, your agreement number to [email protected] along with a copy of your post quoting the reference number SPK180982 Thanks Rich D
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