Currys PC World

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Arabella's complaint against Currys PC World

Arabella Onion

03/10/2017

[LAPSED] Unexplained direct debit

Complaint against Currys PC World

I purchased a kettle and a toaster from currys last month and specifically requested that no further payment should come out of my account for any type of cover after being pressure to do so I have had £11 taken from my account named 'product support AG'. After investigation I saw complaints stating currys have done this to many others without their consent. I would hope that after specifically stating that I did not want this they would not try it with me, however seeing as this is the month after my purchase I am very concerned! If this has been set up as a direct debit I want it cancelled immediately and a refund of any money taken from my account without authorisation or further action will be taken.

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Lapsed. Arabella has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

I'm concerned to hear monies have been taken without your consent Arabella, so i can look into this further and arrange the cancellation and refund, could you please send an email with your full name, address and receipt details to [email protected] quoting ref: SPK481. - Jack
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