Currys PC World

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Clare's complaint against Currys PC World

Clare Harrynarine

25/06/2019

[LAPSED] Unknowingly charged £9.99pm for over 2 years and continuing!

Complaint against Currys PC World

I noticed a £9.99 payment I didn't recognise from "AG SUPPORT" and contacted my bank Barclays. They said this is a charge from Currys PC World, ongoing for over 2 years. I realised this is the same time I purchased a laptop. I never noticed before as this "payment" is not a direct debit, standing order or anything else regular I have ever seen. How is this allowed and how do I get my money back? I never signed up for any support of any kind. I have my own insurance from my bank etc. I have not consented to this and I feel violated.

  • supporters 0

Lapsed. Clare has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Claire, really sorry to hear of the issues. If you do still require assistance with this matter, please email [email protected] with reference SPK180930 in the subject line. It would be good if you could also include your full address, receipt details for the product, and any other references you have. Thanks. - Jack
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