Currys PC World

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Richard's complaint against Currys PC World

Richard Antenen

02/03/2017

[LAPSED] Unortherised payment

Complaint against Currys PC World

I have been charged £7 on my credit card for a product support agreement that I did not ask for and I assume there will be further payments every month. I did not want this service but I am being charged for it I would like a full refund of what they have charged me and I want them to cancel any further payments. Look forward to your reply regards Richard.

  • supporters 0

Lapsed. Richard has not responded in 90 days

  • Comments (13)

TEAM KNOWHOW | | VERIFIED

Hi Richard. Can you please private message your full address including postcode? We can then look into this for you. Thanks. Carrie.

Richard Antenen | | VERIFIED

PL65UN

TEAM KNOWHOW | | VERIFIED

Hi Richard. We would require your full address. This can be sent by private message for security. Alternatively, you can call us on 0344 561 1234. Thanks. Carrie.

Richard Antenen | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Richard, the agreement is under reference BHGX29MG and is held for a SONY 49" TV. I can cancel this for you at your request? however, I feel it best to make you aware of the item just in case? Thanks - Nino

Richard Antenen | | VERIFIED

Yes can you cancel it and re fund me the money I have been charged so far as I never asked for this policy. Regards Richard.

TEAM KNOWHOW | | VERIFIED

Hi Richard, I have cancelled this for you. Hope this helps. - Leanne C

Richard Antenen | | VERIFIED

Thank you Leanne. What about the refund of money that I have so far been charged. Regards Richard.

TEAM KNOWHOW | | VERIFIED

Hi Richard, we wouldn't normally refund for payments taken due to the time frame. However, on this occasion I will arrange for our finance team to call you to process a refund of £21.00 which has been taken. Please provide a telephone number that I can pass on for them to contact you. Also please allow 3 to 5 working days for them to contact. - Leanne C

Richard Antenen | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Richard - thanks for getting back to us with your contact number. I can confirm I have sent your case over to our finance team who will be in touch shortly to process the payment of £21.00. If there's anything else I can help with, please let me know. Thanks - Emily.

Richard Antenen | | VERIFIED

Thanks very much for your help this has been resolved and a full refund has been given to me. Thanks again for your help regards Richard.

TEAM KNOWHOW | | VERIFIED

You're very welcome Richard - Shaun
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