Currys PC World

4.00 stars

2904 Reviews

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SAVE ON YOUR INSURANCE

A's complaint against Currys PC World

A Trgo

11/10/2017

[LAPSED] Utterly horrible and appalling Delivery Service

Complaint against Currys PC World

Never, and I mean absolutely never should anyone buy anything from Currys even if one's life depends on it. Their customer service should be banned permanently and put out of business by yesterday. The company management horrific practice should also be reported to the authorities. I have purchased an integrated fridge / freezer from them because they offered Express Delivery as compared to John Lewis which only had 2-3 weeks delivery time frame. A very bad decision I am now terribly regretting. Today is the 5th, FIFTH failed delivery attempt in a row within 1 week, with Currys 'infamous' KnowHow 'dream' team coming up with all sorts of unprofessional excuses on this planet to tell me that they couldn't make the delivery slot, from the engineer calling in sick to missing the allocated time window by more than 2 hours with no notice, from the fact that the fridge after the previous failed attempt ended up going to some warehouse on a different planet, name it. So I have been living 2 weeks without a fridge due to this company. And the horrific story is not over yet... And good luck when trying to get through the 0344 number of the KnowHow team, the calls are just not going through Shame on you Currys, a big Shame...

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Lapsed. A has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi, It is concerning to hear of your issue, certainly not the level of service we pride ourselves on. In order to look in to this for you, please can you send your full name, address including postcode and order number to [email protected] Please quote reference spk515, with a copy of your post. Thanks, Gemma
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