Currys PC World

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John's complaint against Currys PC World

John Cowan

02/11/2016

[RESPONDED] Washer dryer never arrived

Complaint against Currys PC World

Was told at the checkout to log onto KNOWHOW after 9.30pm, this would give me a 4-hour slot for my delivery. Washer dryer never arrived and no phone call to apologise, instead they updated the site for 3 days later without contacting me. So my wife phoned and was told the driver hurt his ankle, but didn’t seem to bother that no one thought of telling us. Went to c**y’s in Falkirk to speak to someone face to face, customer service young lad kept on asking what I wanted out of this. I stayed in all night for a delivery, my kitchen has a washing machine in the middle of the floor disconnected and now the drain is smelling. And I get what do you want out of this.

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Currys PC World has responded

  • Comments (7)

John Cowan | | VERIFIED

Item has now been delivered, but to answer your question yes another date was arranged but without our knowledge. KNOWHOW decided to deliver on the 4th as I stated in my complaint when I said 3 days later, but here’s more. You gave us a slot between 11.50am and 15.50pm so we go to work, I get phone call at 10am to say this is curry’s we will be half an hour. Phoned someone panic he’s 2 hours earl

John Cowan | | VERIFIED

continued You also say you take the packing away, why when I got home have I got a machine in my kitchen all wrapped up and unchecked, I have picture if needed. Young lad at curry’s said what do you want out of this Mr Cowan, WELL what do you think I deserve THIS HAS BEEN A NIGHTMARE. But very nice people when taking our money. Regards John Cowan Ref number 7449075266

John Cowan | | VERIFIED

dont bother

TEAM KNOWHOW | | VERIFIED

Hi John, I'm sorry to hear your delivery did not arrive when expected and for the subsequent lack of communication. Please accept my apologies, I can certainly see why you found this to be frustrating. Can I ask if this has since been rearranged or if not can you DM me your full name, address, make and model of the washer and your 10 digit delivery ref? Thanks, Marcus

John Cowan | | VERIFIED

Item has now been delivered, but to answer your question yes another date was arranged but without our knowledge. KNOWHOW decided to deliver on the 4th as I stated in my complaint when I said 3 days later, but here’s more. You gave us a slot between 11.50am and 15.50pm so we go to work, I get phone call at 10am to say this is curry’s we will be half an hour. Phoned someone panic he’s 2 hours earl

John Cowan | | VERIFIED

continued You also say you take the packing away, why when I got home have I got a machine in my kitchen all wrapped up and unchecked, I have picture if needed. Young lad at curry’s said what do you want out of this Mr Cowan, WELL what do you think I deserve THIS HAS BEEN A NIGHTMARE. But very nice people when taking our money. Regards John Cowan Ref number 7449075266

TEAM KNOWHOW | | VERIFIED

Thanks for the extra details John. Whilst I am pleased you have since received your machine, I'm sorry that it was not unpacked upon arrival. If you still have the packaging I will be happy to arrange for this to collected for you? Please let me know either way - Marcus
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