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Mrs N B's complaint against Currys PC World

Mrs N B Choudhury

28/01/2016

[RESPONDED] Washing Machine

Complaint against Currys PC World

I have purchased this washing machine Hotpoint wml150G from curry's in 2008, the product is under warranty still.I have been experiencing problems with this product since 06/12/15 to the present date. The machine has been flashing with the lights,have had leaks underneath the machine product not cleaning garments properly and recently the drum is making a really loud banging noise. I have tried to call customer service regarding these issues on several occasions regarding the product but on one answers the phone. i have had to literately go to the store to arrange appointments for engineers to attend to fix the problem. The problem is still ongoing i have complained in store, by email but no responses to my problem. I am complaining about the length of time it is taking for the product to be in working order, all the calls i have made regarding the washing machine, two appointments engineers have missed and the time off work i have had to take off for them to attend and all the inconvenience and hardship i am going through with my family which is unacceptable as my machine is under warranty and i am paying out the warranty for no reason. I have been left in the larch without a machine for over 7 weeks now. I am very disappointed with the service i have received from curry's and i want to be compensated for all the inconvenience and hardship i am going through an my washing machine to be replaced asap. I would be grateful if this could be looked into as a matter of urgency.

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Mrs Choudhury, My apologies for the problems that you are experiencing with your washing machine. Can you please provide your postcode and agreement number so we can look into this for you? Thanks, Carrie.
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