Currys PC World

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Hassan's complaint against Currys PC World

Hassan Hamdoun

11/03/2019

[RESPONDED] WORST CUSTOMER EXPEREINCE- REFUND OF GIFT CARD FOR CANCELLED PURCHASE

Complaint against Currys PC World

TERRIBLE, SHAMEFUL AND RIDICULOUS is summary don't EVER return an item to currys and expect your money back, I've been in pain chasing my money for TV PHILIPS 43PUS6703/12 43" Smart 4K Ultra HD HDR LED TV, I returned since 4th Feb 2019- that is 37 DAYS and NOTHING IS HAPPENING STILL team know-how customer server keep pushing me to Gift Card team(which is not customer contactable)- the trouble is they don't get ANY update and Gift Card team has done nothing so far regarding my refund WORST is below - I called around 20 times, been told it will take 5-7 working days, but when I call after the period, they say Gift Card team has not processed it, so I ask , ask them to process it, they say we did BUT they are lying - I discovered 20 days after that they have not processed any thing- DESPITE one of advisors telling me they dispatched my Gift Card? LYING - when I asked for escalation, an advisor reluctantly didn't want to escalate to a manager, but I pushed him, he said he did it and I will receive a call from manager tomorrow BUT I didn't * when I called next day, I found he did it wrong and another advisor told me he has now escalated it to manager and i will receive a call from manager tomorrow. He bragged " I am 56 years old and been in this job for long so I am doing it right" * YET I didn't receive the call from a manage next day and when I called a 3rd advisor told me it WAS NEVER escalated- THEY ARE LYING AGAIN * the 3rd advisor finally escalated it to manager and manager called me and promised to solve it - BUT WHEN? I have been told for the 3rd time now my eGift card was sent by email and I keep calling telling them I have not received it- yet the manager " Natasha" DON'T SEEM to care and didn't follow up with me at all DESPITE my 2 calls after her call RUBBISH, DIS-ORGANIZED, PATHETIC service will advise strongly not to buy if you are going to require customer service at all better buy somewhere else. they are slow and not at all helpful, they don't do anything and keep hiding behind " there is nothing I can do",even managers are useless- pathetic

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

I'm sorry to hear we've let you down Hassan. So this can be fed back for internal investigation could you please drop us an email to [email protected] quoting reference SPK180834, please include your full name, address and order number. Thanks, Jack
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